Refund policy.

A Customer is eligible for a refund only if all of the following are true:

1. The order was placed via the Evolve Site (not a third-party reseller).
2. The Customer has not breached the Terms of Service (including the research-use and age representations).
3. The refund request is submitted in writing to support@evolvprotocol.com with order number, photographs (where applicable), and a brief description.
4. The request falls within the time windows below.

Customer may return any unopened, sealed, undisturbed unit within fourteen (14) calendar days of delivery for a full refund of the product price. Return shipping is at Customer’s expense. Customer must use a tracked courier; Evolve is not responsible for returns lost in transit.

To initiate, email support@evolvprotocol.com with order number and photos showing the unit is unopened (tamper-evident seal intact, batch label intact, no signs of refrigeration interruption).

If a unit arrives:

• —with the vial cracked, leaking, or shattered;
• —with the rubber stopper compromised;
• —with visible contamination or discolouration outside the COA reference;
• —with the batch label illegible or missing;
• —or with evidence of temperature failure during transit (e.g., a thawed cold-chain indicator);

Customer may request a reship or refund within thirty (30) days of delivery. Photo documentation of the defect (including, where relevant, the outer packaging and the cold-chain indicator) is required.

Defect claims will be assessed by Evolve against the relevant batch COA and our internal QC records. Evolve’s good-faith assessment is final, subject to Customer’s rights under applicable consumer-protection law (including the Ontario Consumer Protection Act, 2002 and equivalent provincial / EU regimes).

4a. Card refunds

Refunds for orders paid by credit card are issued to the original card used at checkout. Processing timing depends on the issuing bank, typically 5 to 10 business days. Evolve does not charge a refund-processing fee.

4b. Cryptocurrency refunds

Refunds for orders paid in cryptocurrency are issued in stablecoin (USDC or USDT, at Customer’s election) at the USD equivalent of the original purchase price as of the timestamp of the original transaction.

Customer acknowledges that:

• —Cryptocurrency prices are volatile, and the BTC, ETH, or other token amount required to fulfil the refund will likely differ from the original token amount paid.
• —Evolve is not a money-services business, does not provide currency exchange, and does not hedge crypto positions.
• —Refunding in stablecoin at the original USD value is the standard fair-value mechanism for crypto refunds in this industry and is intended to make Customer whole on the USD value of the original transaction, not on the speculative appreciation or depreciation of the token used.
• —A small network fee will be deducted from the refund amount to cover the on-chain transfer.

A Customer who prefers a card-style refund despite paying in crypto should contact support; alternative arrangements may be possible at Evolve’s discretion.

4c. Where the original payment method is unavailable

If a card has been cancelled or a crypto wallet is no longer accessible, Customer must provide an alternative method acceptable to Evolve and our processors. Evolve reserves the right to require identity verification consistent with FINTRAC and our processors’ anti-fraud policies before completing a refund to a different destination.

Where Customer is eligible for a reship instead of a refund:

• —Evolve will reship the same unit and batch where available, or the next-available batch if the original is exhausted.
• —Reship shipping is covered by Evolve.
• —The original unit, if recoverable, must be disposed of in accordance with the disposal instructions in the Evolve handling guide (and never resold or transferred).

If a shipment is marked as delivered but the Customer has not received it, Customer must contact support within five (5) business days. Evolve will open a tracer with the carrier. If the carrier confirms loss, Evolve will reship at no cost or refund at Customer’s election.

If a shipment is held by customs in the destination country and ultimately seized or destroyed by customs authorities, see Section 7.

Customer acknowledges that:

• —Customs treatment of research peptides varies by jurisdiction.
• —Evolve ships from international fulfilment partners and cannot guarantee that any individual parcel will clear customs in any given jurisdiction.
• —It is the Customer's responsibility to verify legality of importing the Products into their jurisdiction prior to ordering (see Shipping Policy).

If a parcel is detained, seized, or destroyed by customs, Evolve will, at its discretion and as a goodwill gesture, offer a one-time reship to an alternative address provided by Customer in a non-blocked jurisdiction. Evolve is not obligated to offer a second reship or a refund in the event of customs interception, except where required by applicable law.

If recurring orders are introduced, Customer may cancel at any time with at least seven (7) days’ notice before the next scheduled fulfilment date. Orders already in fulfilment cannot be cancelled.

The following are not eligible for refund:

• —Opened or partially-used product.
• —Product whose tamper-evident seal has been broken.
• —Product that has been frozen, reconstituted, or otherwise altered by Customer.
• —Educational PDFs, lead magnets, or other digital content.
• —Shipping fees on returned-as-unopened orders (Section 2).
• —Restocking fees, where applied (see Section 10).
• —The Practitioner Package once it has been shipped.

Evolve reserves the right to apply a fifteen percent (15%) restocking fee on unopened returns that exceed reasonable quantities (e.g., a Customer returns six unopened Wolverine Stacks). Standard single-stack returns are not subject to a restocking fee.

Customer agrees to contact Evolve before filing a chargeback or card dispute. Chargebacks initiated without first contacting support@evolvprotocol.com may result in account suspension and reporting to fraud-prevention networks used by our processors. Customer’s rights under applicable consumer-protection law are not waived.

Evolve — Customer Care
Email: support@evolvprotocol.com
Founder of record: Dr. Mark Weyers
Response target: 24–48 business hours